By Zorian Edwards, Editor-in-Chief 

Wi-Fi has become an ongoing issue on the Daemen campus, whether it be the networks not reaching certain buildings, devices disconnecting or applications being blocked. 

While the number of reports of Wi-Fi issues has decreased over the past few years, fewer than twelve IT tickets have been received by students. The Wi-Fi is a recurring complaint among students and staff.

“Most of the time, the Wi-Fi doesn’t work in my apartment, so I have to use my mobile data, and that’s not cheap,” an Anonymous student said. “It’s been a lot of cutting out. I have a PC (Personal Computer), and it’s supposed to be powerful. I use an Ethernet cord, and even that has a weak connection, I wish they would improve the Wi-Fi.”

This student isn’t the only one experiencing issues.

“At least 3-4 times a month, my phone or TV will disconnect from the Wi-Fi, and when I try to reconnect, the Wi-Fi says I have too many devices. When I go to Smart Squad, they can only temporarily fix the issue,” sophomore graphic design major, Avery Lee said. “I feel we should figure out how to stop devices from disconnecting randomly and for the system to stop duplicating devices or making up devices that aren’t there, as this is my main issue.”

The DC-Wildcat network has a 5-device limit for students. This is because it is for residential students only, and to diminish the number of devices on the network.

When it comes to technological problems, most students go to Smart Squad because of their accessibility. However, Smart Squad cannot do much for this issue other than direct students to fill out an IT ticket. 

“I feel like most of the student/staff population fails to report Wi-Fi outages because we’ve become so accustomed to the issue,” Kai Powell, former student and current Daemen dining employee, said. “When the Wi-Fi goes out, nobody seems necessarily surprised anymore. I think the expectation of the Wi-Fi being unstable has made it so that most people don’t think to report it because we just learned how to deal with it and work around it.”

As more issues with Daemen’s Wi-Fi networks arise, you can open an IT ticket through MyDaemen.

“It would be helpful for our team if students could share as much information as possible about the issue they encountered, including the application or website name, device type, and the date/time/location. We aim to resolve all wireless network-related IT tickets within twenty-four hours,” vice president for information and technology, Melaine Kenyon, said.